Privacy Policy

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William Stanley, DBA W E Stanley Plumbing & Heating

Effective Date: August 17, 2026

W E Stanley Plumbing & Heating ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

We collect the following types of information:

• Name, email address, phone number, and physical or service address
• Payment information when you make a purchase or payment
• Information submitted when requesting service or an estimate
• Opt-in records and timestamps for communication channels, including SMS and email

• IP address, browser type, and device information
• Website usage patterns and analytics
• Cookies and similar technologies

• Records of inquiries and service requests
• Appointment details and preferences
• Plumbing, heating, water heater, and other service information
• Service history and customer feedback
• Communications between you and W E Stanley Plumbing & Heating

We use collected information for:

• Providing and improving our plumbing, heating, and related services
• Responding to service requests and emergency service inquiries
• Processing transactions and payments
• Communicating with you about inquiries, appointments, estimates, services, and important updates
• Sending promotional communications only when appropriate consent has been provided
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, service updates, customer support communications, and other messages related to services you have requested.

• You will only receive SMS messages when you have provided the appropriate consent.
• We maintain records of SMS opt-in actions and consent.
• Consent to receive text messages is not a condition of purchasing goods or services.
• We comply with the Telephone Consumer Protection Act (TCPA) and other applicable laws and regulations.

• You can cancel SMS notifications at any time by replying STOP.
• You may receive a final confirmation message indicating that you have been unsubscribed.
• No further SMS messages will be sent unless you subsequently re-opt in.
• Opt-out requests are processed promptly.

• Message frequency varies based on your interactions with our business.
• Messages will generally relate to inquiries, service requests, appointments, estimates, customer support, emergency service requests, and other services you have requested.
• Promotional or marketing messages will not be sent without the appropriate consent.

Reply HELP for assistance or contact us at bill@westanleyplumbingandheating.com.

• Message and data rates may apply.
• Message delivery is subject to your wireless carrier and network availability.
• Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors or service providers in support services, such as customer service, is permitted. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share information with SMS aggregators, telecommunications providers, and other service providers solely as necessary to deliver text messages that you have consented to receive.

We implement reasonable data protection measures to safeguard SMS opt-in information and consent records.

We do not sell, rent, or trade your personal information.

We may share information with:

• Third-party vendors who assist in our operations, such as payment processing, appointment scheduling, website services, customer communications, and business management systems
• SMS aggregators and telecommunications providers solely for the purpose of delivering messages you have consented to receive
• Service providers that assist us in providing customer support and requested services
• Service providers are required to handle information appropriately and use it only for authorized purposes

We may disclose information:

• When required by law or legal process
• In response to valid law enforcement requests or court orders
• When reasonably necessary to protect our rights, customers, employees, property, or safety

Information may be transferred in connection with a merger, acquisition, reorganization, sale of assets, or similar business transaction. In such circumstances, personal information remains subject to applicable privacy protections.

All of the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with third parties except aggregators, telecommunications providers, and other providers necessary to operate the text messaging service.

We implement and maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These measures may include:

• Protection of sensitive information during transmission and storage
• Secure access controls and authentication
• Security assessments and system updates
• Appropriate data protection practices
• Breach response and notification procedures in accordance with applicable laws
• Backup and recovery procedures where appropriate

Despite these measures, no method of transmission over the Internet or electronic storage is completely secure. We use commercially reasonable measures to protect personal information but cannot guarantee absolute security.

We may use cookies and similar technologies to:

• Analyze website traffic and visitor behavior
• Remember preferences
• Improve website functionality and user experience
• Measure the effectiveness of our website and services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain website features.

Depending on applicable law, you may have the right to:

• Request access to personal information we maintain about you
• Request correction or updating of your personal information
• Request deletion of certain personal information
• Opt out of marketing emails by using the unsubscribe instructions provided in those emails
• Opt out of SMS messages by replying STOP
• Request information regarding how we process your data
• Withdraw consent for future communications where applicable

To make a privacy-related request, contact us using the information provided in Section 10.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

This Privacy Policy applies to information collected by W E Stanley Plumbing & Heating through our website, communications, and services.

We may update this Privacy Policy periodically to reflect changes in our practices, services, technologies, or legal requirements.

The most current version will be posted on our website with its effective date. When appropriate, significant changes may also be communicated through email or a notice on our website.

If you have questions about this Privacy Policy, SMS communications, or how your personal information is handled, contact us:

William Stanley, DBA W E Stanley Plumbing & Heating

Phone: 339-201-5900
Email: bill@westanleyplumbingandheating.com
Website: westanleyplumbingandheating.com

By using our website and services, you acknowledge this Privacy Policy and the practices described above.

Read our Terms & Conditions